Look after guests, not admin.
Confirmations, pre-arrival notes and thank-yous from email templates that already sound like you. Every guest’s stays and contact details in one place. And when a good guest wants to come back, rebook them in a couple of clicks.
The right note, at the right moment.
Send booking confirmations, pre-arrival details and post-stay thank-yous without writing each one from scratch. Templates carry your property’s name and voice, so the message a guest gets from a phone booking reads exactly like the one from an OTA stay.
- Confirmations, pre-arrival and post-stay messages
- Templates that carry your name and tone
- Consistent whether the booking came direct or via an OTA
Set the words once, per property.
Email templates are scoped to each property and can be aimed at direct or OTA guests, so a group running more than one house never sends the wrong property’s name. Edit the wording once and every future message follows it — no copy-paste, no stale signatures.
- Templates scoped to each property
- Target direct or OTA guests separately
- Change the wording once, applied everywhere after
Know your regulars, bring them back.
Each guest’s stays, contact details and notes sit together, so you greet a returning guest already knowing them. When they want to come back, Rebook starts a fresh stay for the same guest — you pick the new dates, the price re-quotes, and their details carry over.
- Every guest’s stays and notes in one place
- Rebook a past guest — just choose the new dates
- Guest records are kept per property, tidily scoped
Works with everything else you run.
Bookings & front desk
Guest notes and history sit behind every booking.
ExploreDirect bookings
Confirmations fire the moment a guest books direct.
ExplorePayments & invoicing
Send receipts and invoices alongside your messages.
ExploreInsights & reports
See repeat guests and how your mix is trending.
ExploreDo confirmations get the right property name?
Yes. Templates are scoped to each property and seeded with that property’s name, so a group running several houses never sends a guest the wrong one. It fixes the classic wrong-name email problem outright.
Can I send different messages to direct and OTA guests?
Yes. Templates can be targeted by channel, so a direct guest and an OTA guest can receive wording suited to how they booked, filtered automatically when the message is sent.
What is Rebook?
Rebook starts a new stay for a guest who has stayed before. You only choose the new dates; the price re-quotes for those dates and the guest’s contact details carry over, so a returning booking takes a couple of clicks.
Is guest data shared across my properties?
No. Guest records are kept per property rather than pooled across a whole group, so each property’s guest list stays its own. This keeps things tidy and in line with how independents expect their data to be held.
Do I have to write all the templates myself?
Key messages like owner and guest confirmations come pre-seeded with sensible wording you can adjust. You set the words once per property and every future message follows them.
See guest messaging on your property.
See Stayvieo on your own property in a fifteen-minute call — no pressure, no script.
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